Application Engineer

6 days ago


Melbourne, Victoria, Australia City Facilities Management Full time
Job Description

City FM Australia invites applications for an Application Engineer to join its team in delivering world-leading facilities management and engineering solutions.

This role will be responsible for managing incidents and requests for Applications within the Enterprise Applications portfolio, collaborating with IT and business stakeholders, and providing feedback to the product team for improvements.

  • Manage IT service requests and incidents, ensuring timely resolution and continuous improvement of application services.
  • Collaborate with cross-functional teams to deliver new applications and system implementations, upgrades, and enhancements.
  • Develop and maintain the application catalogue and profiles for each application.
  • Contribute to defining acceptance criteria for new applications or changes to applications and testing that the product offering meets the requirements.
  • Coordinate and run Application Ops & Lifecycle (monitoring, governance, auditing, documentation, training, procedures, deployment, patching, configuration management, change management and comms).
  • Recommend and develop product, process, or system optimization changes to improve system performance.

To be considered for this role, you will have:

  • Bachelor of Computing Science/IT degree or diploma;
  • Solid prior experience in an application operational/support role, ideally with a mix of off-the-shelf and bespoke applications and integrations;
  • Exposure to ITIL and experience with Service Desk software;
  • Experience in scripting/code (e.g., PowerShell, Phyton, bash);
  • Experience in infrastructure management (general cloud servers, networking, security in IaaS/PaaS);
  • Proficiency in .NET, SQL Server, PostgreSQL, Windows Servers, SSRS, SSIS, PowerShell, Phyton, bash, Azure, SCCM, Intune;
  • Strong demonstration of analytical and problem-solving capability;
  • Full Australian work rights and current police check.

We offer a competitive salary, career progression opportunities, hybrid working model, free onsite car parking, and an exciting opportunity to grow and work within a fun and supportive IT team.


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