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IT Application Support Specialist

2 weeks ago


Melbourne, Victoria, Australia beBeeApplication Full time
Apply for the Application Support Specialist role in our IT team. We are seeking an individual to provide application support for both the Australian and Asian Wealth Management platforms.We offer a wide range of investment banking, securities, wealth management and investment management services. Our employees serve clients worldwide including corporations, governments, institutions, and individuals.The successful candidate will be responsible for addressing production environment issues and requests for an end-to-end Wealth Management platform for the Australian domestic market and PWM Asia.Key Responsibilities:
  • Responsible for addressing production environment issues and requests for an end-to-end Wealth Management platform for the Australian domestic market and PWM Asia.
  • Working closely with engineering/development teams to design, build, maintain, and deploy application software.
  • Troubleshoot issues across the entire technology stack: hardware, software, application, and network.
  • Identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management, and visibility of our services.
  • Proactively identifying and addressing system reliability risks.
  • Work with global and regional team members.
  • Represent the RPE organization in design reviews and operational readiness exercises for new and existing services.
Requirements:
  • Bachelor's degree or higher in Information Technology, Computer Science or Engineering
  • Relevant experience in a L2 support role in financial services
  • Strong verbal and written English communication skills
We are committed to building a diverse workforce.Achieving excellence requires the right people and a culture that supports their growth. We believe that diversity makes us stronger and more effective.Inclusion is at the heart of everything we do. Our goal is to build a workplace where everyone feels valued, respected, and empowered to contribute.We celebrate differences and promote equality of opportunity. Everyone should feel able to bring their authentic self to work, without fear of prejudice or bias.This means being an inclusive employer, providing opportunities for underrepresented groups, promoting flexible working, and fostering a culture of respect and empathy.We aim to achieve this through the following initiatives:
  • Diversity and inclusion training
  • Flexible working arrangements
  • Mentorship programs
  • Employee resource groups
Join us in creating a workplace where everyone can thrive.