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Technology Solutions Professional

2 weeks ago

Brisbane, Queensland, Australia NXTGIG Full time

NXT GIG is looking for a Technology Solutions Professional to support its technology infrastructure. The ideal candidate will have a strong analytical mindset, good understanding of software applications, and excellent communication skills.

Main Responsibilities
  • Analyze application requirements and work with stakeholders to gather and document business needs
  • Provide support for application users, identifying and resolving technical issues in a timely manner
  • Monitor application performance and perform regular maintenance to ensure systems function optimally
  • Collaborate with IT and development teams to implement application updates and enhancements
  • Prepare detailed documentation, including user guides and system specifications
  • Conduct training sessions for end-users to improve their proficiency with applications
  • Stay current on industry trends and best practices in application analysis and management
Essential Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Proven experience as a Technology Solutions Professional or in a similar role
  • Strong analytical skills and attention to detail in problem-solving
  • Familiarity with application support processes and software development life cycle
  • Understanding of databases, SQL, and reporting tools is a plus
  • Excellent communication and interpersonal skills to liaise with technical and non-technical stakeholders
  • Ability to work independently as well as in a team-oriented environment