
Customer Success Liaison Position Full Time
2 weeks ago
SHE-com is a trusted community for women in e-commerce.
The mission is to empower female entrepreneurs by providing tools, strategies, and support to help them thrive in the digital marketplace.
This role involves engaging warm leads via outbound calls to book consultations with Growth Managers (Closers).
Responsibilities- Conduct high-volume outbound calls to warm leads ensuring an exceptional customer experience.
- Qualify leads and schedule them for calls with Growth Managers accurately logging appointments in the CRM system.
- Track manage and follow up on leads including reschedules no-shows and cancellations.
- Consistently meet or exceed daily and weekly KPIs including call volume and booked appointments.
- Collaborate with the sales team to refine messaging improve processes and achieve department goals.
- Attend training sessions and team meetings to stay aligned with SHE-com's standards and practices.
- Proven experience in outbound calling or appointment setting preferably in sales or customer service roles.
- Strong communication and interpersonal skills with the ability to build rapport quickly over the phone.
- Self-motivated and results-driven with a proven ability to meet or exceed targets.
- Familiarity with CRM systems HubSpot preferred and lead management.
- A team player who thrives in a collaborative fast-paced environment.
- Availability to work 30-40 hours per week including occasional evenings or weekends.
- Comprehensive onboarding and continuous professional development to ensure success.
- Flexible remote work arrangement balancing productivity and personal time.
- Competitive base pay plus commission on every appointment secured.
- Growth opportunities to advance into higher-level roles based on performance and results.
- Empowering mission working towards the growth and success of women in e-commerce.
- Explain why you are applying for this role.
- Describe what excites you about the position.
- Highlight your qualifications and how they fit this role.
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