Telecommunications Specialist

Future You is seeking a highly skilled Telecommunications Technician to join our team in deploying, maintaining, and troubleshooting telecommunications infrastructure for our clients. As a Telecommunications Technician, you will play a crucial role in delivering high-quality Unified Communications (UC) and Networking Solutions.

Deployment and Installation:

• Install, configure, and commission Unified Communications systems, including VoIP, SIP Trunking, and IP Telephony solutions.
• Deploy networking solutions, including routers, switches, firewalls, and wireless access points.
• Ensure all installations meet industry standards and client specifications.

Testing and Troubleshooting:

• Perform testing and troubleshooting of UC and networking equipment to ensure optimal performance and functionality.
• Diagnose and resolve technical issues related to network connectivity, voice quality, and system integration.

Client Support:

• Provide on-site and remote support to clients during the deployment and post-deployment phases.
• Offer technical guidance and training to clients on the use of UC and networking solutions.

Documentation:

• Create and maintain accurate documentation of installations, configurations, and client interactions.
• Prepare reports on project progress, challenges, and solutions.

Collaboration:

• Work closely with project managers, engineers, and other technicians to ensure successful project delivery.
• Collaborate with vendors and suppliers to stay updated on the latest technologies and best practices.

Maintenance and Upgrades:

• Perform routine maintenance and upgrades on UC and networking systems to ensure reliability and security.
• Identify opportunities for system enhancements and propose solutions to clients.
• Manage information and input data in internal systems.

Qualifications and Requirements

Minimum of 2 years of experience in telecommunications or networking, with a focus on UC solutions. Proven experience in deploying and supporting IP-based communication systems and networking equipment.

Skills:

• Strong understanding of VoIP, SIP, and IP Telephony technologies.
• Proficiency in configuring and managing networking devices (routers, switches, firewalls).
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong communication skills, with the ability to explain technical concepts to non-technical clients.
• Attention to detail and a commitment to delivering high-quality work.