Customer Service Team Leader

6 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $84,400 - $118,400

Exceptional leaders like you have a vital role to play in our customer care team, providing expert guidance and support to deliver exceptional service.

About this Opportunity
  • This is a fantastic permanent leadership position working with a collaborative team offering a great opportunity for growth and development.
  • We are looking for an experienced Customer Service Team Leader who can lead by example, foster a positive team culture, and ensure seamless collaboration across teams.

The ideal candidate will possess excellent organizational skills, experience leading and developing teams, managing direct reports, and identifying areas for improvement in customer care workflows. A customer-focused mindset is essential for success in this role.

A key responsibility of the Team Leader will be to oversee task allocation, rosters, training, and performance metrics ensuring that the team operates efficiently and effectively.

The successful applicant will also be responsible for coaching and supporting team members through regular feedback and performance reviews, onboarding new hires, and celebrating individual and team successes.

Fostering a positive team culture through open communication is crucial for this role. The successful candidate must be able to identify opportunities for growth and development within the team and implement strategies to improve overall performance.

A competitive benefits package and long-term growth opportunities make this an attractive proposition for any motivated leader seeking a challenging and rewarding career move.

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