Banking Customer Liaison Officer
2 weeks ago
As a Customer Experience Specialist, you will play a key role in providing customers with exceptional banking experiences. You will be responsible for meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on digital solutions.
Key Responsibilities:
- Provide seamless branch experiences by meeting each customer's end-to-end banking needs.
- Act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to significant uplifts in customer engagement and advocacy.
- Participate in bank programs and initiatives.
- Ensure compliance with ANZ and branch policies and procedures.
What We're Looking For
To succeed in this role, you will need:
- Exceptional customer focus and retail experience.
- Experience in using technology and promoting digital channels.
- Ability to multi-task and adapt to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
Why This Role Matters
This role is critical in shaping a world where people and communities thrive. As a Customer Experience Specialist, you will have the opportunity to make a meaningful impact on our customers' lives and build your future while helping to build ours.
At ANZ, we offer flexible working arrangements and a range of benefits, including access to health and wellbeing services and discounts on selected products and services.
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