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Retail Experience Consultant
3 weeks ago
Customer Service Reviewer
About the RoleWe are seeking a detail-oriented and reliable individual to join our team as a Customer Service Reviewer. As a Customer Service Reviewer, you will be responsible for visiting retail outlets, observing customer experiences, and completing online surveys about your findings.
Key Responsibilities- Posing as a customer in retail outlets to observe store presentation, service, selling skills, cleanliness, etc.
- Making detailed observations about your experience and completing an online survey about the experience.
- Having an eye for detail and good memory is essential for this role.
- Reliable and flexible with availability to complete tasks successfully.
- Good communication skills and access to the internet.
- Ability to travel and willingness to visit various retail outlets.
Surveys can take from 10 minutes to 1 hour to complete. You will have the opportunity to provide valuable feedback to our clients and contribute to their understanding of the customer experience they deliver.
Why Work with Us?We have been helping leading retail brands in Australia and New Zealand understand the customer experience they deliver for over 20 years. Our goal is to provide accurate and insightful feedback that helps businesses improve their services.
