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Operations Leader

3 weeks ago

Adelaide, South Australia beBeeOperations Full time $150,000 - $180,000
Operations Leadership Opportunity

This leadership role is responsible for delivering strategic and operational objectives within a dynamic operations environment. As the Operations Manager, you will lead, develop and coach a team to achieve high-quality service delivery and 'on time every time' goals. Your focus will be on implementing productivity, quality, operational, and customer service standards, while managing the team to continually meet these standards.

Main Responsibilities:
  • Manage day-to-day operations, including delivery planning, freight movement, and workload management, while ensuring forecast resource requirements are met.
  • Collaborate cross-departmentally to align operations with organisational objectives, promoting a cohesive and efficient work environment.
  • Report on operational efficiency and quality standards, providing actionable insights to drive improvement.
  • Maintain a safe workplace by upholding WHS guidelines, Chain of Responsibility, and NHVR policies, ensuring compliance and incident-free operations.
  • Monitor employee performance, providing coaching, training, and feedback to enhance individual growth and team success.
  • Oversee staffing plans, recruitment, and training initiatives to ensure a skilled and motivated workforce.
Key Performance Indicators:
  • Drive a safe and compliant work environment, adhering to all CoR, WHS, and NHVR regulations.
  • Exceed customer delivery expectations and meet KPIs through proactive management and coaching of the operations team.
  • Implement effective performance feedback mechanisms for direct reports, including regular performance conversations and goal-setting.
  • Develop tailored training plans for team members, enhancing their skills and knowledge to support business objectives.
About You:

We seek an experienced operations professional with a proven track record in leading complex operations teams. This role requires a forward-thinking leader who can bring fresh perspectives and ideas to drive business growth and efficiency.

  • A minimum of 5 years of experience in fast-paced, complex operations environments.
  • Demonstrated people management skills, with a focus on developing and mentoring team members.
  • Strong interpersonal and communication skills, with the ability to build relationships across departments and levels.
  • A solution-oriented mindset, with a willingness to challenge existing processes and implement improvements.
  • A process-driven approach, with a focus on optimising workflows and achieving excellence.