Senior Support Team Lead Opportunity

6 days ago

Perth, Western Australia beBeeTechnical Full time $133,000 - $187,000

Senior Support Team Lead Opportunity

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world of software.

We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do.

Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Job Description Summary

  • Oversee a professional support team with responsibility for staff development, performance management, operational control and shift scheduling
  • Ensure customer cases are responded to within SLA targets and maintained at a professional level
  • Act as escalation point for customers and resolve issues appropriately
  • Hold accountability for customer satisfaction and drive continuous improvement in processes and service delivery
  • Develop and train support team members to meet business needs
  • Collaborate with leadership to develop growth and transformation initiatives

Key Requirements

  • Substantial CLI experience with Linux at a technical level (Support, Development, Implementation)
  • Leadership experience, preferably including team management
  • Proven ability to operate under pressure with strong customer focus
  • Fluent communication skills (verbal and written) and preferably fluent in two languages, English being primary
  • Excellent communication and interpersonal skills
  • Technical knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
  • Proven track record of contributing to open source projects
  • Software development experience
  • Experience working in support organizations
  • Hands-on experience with our products

Why Choose This Role?

This role offers an exciting opportunity for an experienced support professional to take their career to the next level by leading a talented team and driving business success. You will enjoy a collaborative environment where innovation and creativity thrive, and there is scope to grow and develop both professionally and personally.

Join us if you're looking for a challenging and rewarding role where your expertise will make a real difference. If you have a passion for delivering exceptional support, developing talented teams and driving business results, then this could be the perfect opportunity for you.

What We Offer

Our organization provides numerous benefits, including opportunities for training and development, flexible working arrangements and competitive remuneration packages.

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