Watch Services Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeWatches Full time $80,000 - $100,000
Customer Service Representative

We are seeking a highly skilled and passionate Customer Service Representative to provide exceptional customer service and support to clients.

The ideal candidate will embody the spirit of impeccable customer service and have a passion for the watch industry. As a key customer contact, you will be responsible for providing first-level technical assistance, performing detailed diagnostics, and conducting quality control checks.

  • Provide exceptional communication and customer service to clients
  • Ensure services are presented professionally
  • Offer technical assistance to clients
  • Perform detailed diagnostics on timepieces to determine necessary repairs
  • Conduct quality control checks for watches returned from service
  • Interact with clients to assess their service needs and recommend corrective actions
  • Complete administrative tasks as required
  • Proactively follow up with clients regarding delays or updates
  • Conduct weekly stock take to manage inventory
  • Resolve client queries and provide effective solutions

This role requires someone who is decisive, firm, courteous, customer-oriented, and able to handle stress. You must also possess impeccable time and organisational skills, as well as a passion for watches.

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