Executive Director of Resort Operations

1 week ago

Sydney, New South Wales, Australia Oaks Hotels Full time

Company Overview

Oaks Hotels is a leading hospitality group with a strong presence in the Australian market. Our team is dedicated to delivering exceptional customer experiences and driving business growth.

Salary

We are offering a highly competitive salary package, including a base salary of $180,000 per annum, plus bonus and relocation assistance.

Job Description

The Executive Director of Resort Operations will be responsible for directing the strategy and performance of Oaks Cypress Lakes Resort. This includes overseeing the Hotel and Food and Beverage Departments, Elysia Wellness Retreat, Conferencing and Events, Golf, and Body Corporate matters.

Key responsibilities include:

  • Directing the day-to-day profitability, presentation, and operational efficiency of all departments within the resort.
  • Cultivating a high-performing team committed to achieving peak performance.
  • Driving strategic initiatives aimed at optimising Revenue per Available Room (RevPAR) through meticulous data collection, analysis, and implementation of effective strategies.
  • Maintaining ultimate accountability for ensuring the overall efficiency and performance standards of the resort align with organisational goals and industry benchmarks.
  • Overseeing and managing body corporate matters pertinent to the property, ensuring compliance with legal requirements and effective stakeholder communication.

Required Skills and Qualifications

To be successful in this role, you will require:

  • Demonstrated expertise in operational and financial management within the hospitality sector, ideally in a senior leadership role such as Cluster General Manager or General Manager of a sizable property.
  • Previous experience overseeing diverse operational areas including Food and Beverage Operations and Spa and Wellness.
  • Previous experience in Strata Management will be considered advantageous.
  • A proven track record of maintaining excellent product and service standards whilst maximising revenue and minimising expenses.
  • Demonstrated achievement in recruiting, driving and supporting teams to ensure a high performing team culture including an extensive portfolio in successful coaching and development.
  • Demonstrated ability to develop and maintain solid working relationships with guests, owners and staff.
  • Proficiency in strategic business acumen and a track record of effectively collaborating with critical commercial functions, such as marketing, sales, revenue management, and digital strategy.
  • Exceptional communication skills, with the ability to build professional relationships with internal and external stakeholders.
  • Effective planning, organisational skills and problem-solving skills to manage pressure situations, multiple tasks and ability to work with a sense of urgency.

Benefits

This is a unique opportunity to join a dynamic team and drive business growth in a rapidly evolving market. In addition to the competitive salary package, we offer a range of benefits, including six months onsite accommodation and relocation assistance.

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