Logistics Customer Service Representative

2 weeks ago


Launceston, Tasmania, Australia Kuehne + Nagel AS Full time
Job Description

As a Logistics Customer Service Representative, you will play a vital role in ensuring customer satisfaction by providing excellent support and services. Your primary responsibility will be to respond to customer inquiries, resolve issues, and provide quotations within the given price band.

**Key Responsibilities:**

* Qualify customer inquiries and provide quotations within the agreed-upon timeframe
* Support customer onboarding by ensuring the inclusion of customer requirements into the KN systems
* Collaborate with Finance to adjust credit limits based on daily business development
* Document, resolve, and analyze all complaints, identifying root causes and implementing corrective measures
* Create, review, and refine customer reports to ensure delivery against financial targets and strategic objectives

Requirements

To succeed in this role, you will need strong communication and problem-solving skills, as well as the ability to work collaboratively with cross-functional teams. You should have a solid understanding of logistics and transportation principles, as well as experience in customer service or a related field.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and contributing to the success of our company.

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