Business Support Specialist
3 weeks ago
We seek a skilled Business Support Specialist to provide expert support to our claims teams. This role involves executing business support and customer service functions to deliver exceptional results.
Key ResponsibilitiesClaim Lodgement Functions
- Lodge Personal Injury claims and investigate any additional information required for completion.
- Validate claim details for lodgement and refer to business partners as needed.
- Manage complex escalations from business partners and ensure timely resolution.
- Manage Insurance phone queues to provide seamless customer service.
Business Support Functions
- Prepare and dispatch outbound correspondence to support claim lodgement and management.
- Manage the request, receipt, and dispatch of claim information such as medical records.
- Schedule independent medical examinations and prepare required documentation.
- Undertake review and audit tasks as directed by leadership.
- Perform general business support tasks as required.
Team Accountabilities
- Collaborate with the team to achieve shared goals and objectives.
- Maintain accurate and up-to-date records in Enlighten.
- Adhere to Suncorp values and behaviors at all times.
What We Offer
- Employee discounts and rewards program.
- Study support for eligible employees.
- Generous parental leave policy.
- Wellness initiatives to promote health and financial well-being.
Suncorp's employee benefits are designed to support and empower our people. We offer a wide range of initiatives to promote our employees' health, financial well-being, and career growth.
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