Business Support Specialist

3 weeks ago


Brisbane, Queensland, Australia Suncorp Group Full time
Job Description

We seek a skilled Business Support Specialist to provide expert support to our claims teams. This role involves executing business support and customer service functions to deliver exceptional results.

Key Responsibilities

Claim Lodgement Functions

  • Lodge Personal Injury claims and investigate any additional information required for completion.
  • Validate claim details for lodgement and refer to business partners as needed.
  • Manage complex escalations from business partners and ensure timely resolution.
  • Manage Insurance phone queues to provide seamless customer service.

Business Support Functions

  • Prepare and dispatch outbound correspondence to support claim lodgement and management.
  • Manage the request, receipt, and dispatch of claim information such as medical records.
  • Schedule independent medical examinations and prepare required documentation.
  • Undertake review and audit tasks as directed by leadership.
  • Perform general business support tasks as required.

Team Accountabilities

  • Collaborate with the team to achieve shared goals and objectives.
  • Maintain accurate and up-to-date records in Enlighten.
  • Adhere to Suncorp values and behaviors at all times.

What We Offer

  • Employee discounts and rewards program.
  • Study support for eligible employees.
  • Generous parental leave policy.
  • Wellness initiatives to promote health and financial well-being.

Suncorp's employee benefits are designed to support and empower our people. We offer a wide range of initiatives to promote our employees' health, financial well-being, and career growth.



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