Senior Account Manager

9 hours ago


Sydney, New South Wales, Australia Internetwork Expert Full time

{"About Us": "At Internetwork Expert, we're a team of digital detectives who crack the code with cold, hard evidence that's impossible to dispute. We're the online marketing wizards who make it happen with style and flair. Our clients call us the digital superheroes who bring them real, tangible, and downright electrifying insights.", "The Role": "As a Senior Account Manager, you will be responsible for leading communication for clients and providing customer service within your assigned portfolio. You will develop and grow relationships with all client stakeholders, maintain client satisfaction via service levels and anticipate customer needs, and onboard new clients and present company documentation for client onboarding and reporting.", "Key Responsibilities": "\u2022 Lead communication for clients and provide customer service within your assigned portfolio\u2022 Develop and grow relationships with all client stakeholders\u2022 Maintain client satisfaction via service levels and anticipate customer needs\u2022 On-board new clients, and present company documentation for client onboarding and reporting\u2022 Manage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholders\u2022 Identify and pursue profitable growth opportunities in existing client portfolios\u2022 Work with SEO & PPC teams to ensure cutting-edge SEO strategies & complimenting campaigns across other search, PPC & social channels\u2022 Work with our production and creative teams to ensure we provide an unbeatable experience and fantastic results to our clients\u2022 Responsible for ongoing training education to stay up to date with changes and developments in the industry\u2022 Champion company Values, Purpose and Vision internally and externally", "Requirements": "\u2022 Experience in Account Management, Client Services/Client Management in the digital marketing space\u2022 Agency experience preferred\u2022 Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds\u2022 Relationship builder who can quickly build rapport with all types of people\u2022 Ability to understand and overcome challenges with your clients\u2022 Solutions and outcomes focused\u2022 Excited about working in an always changing and evolving industry\u2022 Can effectively manage multiple projects and work with various teams in a fast-paced environment\u2022 Attention to detail\u2022 Have a positive and can-do attitude", "What We Offer": "\u2022 Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results\u2022 Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives\u2022 Huge focus on employee development, engagement & growth opportunities\u2022 Hybrid-working - enjoy the great office vibe and the benefit of working from home\u2022 Largest independent agency in Australia - tripled revenue year in last 3 years\u2022 We are in significant growth mode, looking for our future leaders as we scale globally - currently 90+ employees in Sydney & AU wide, 80+ in the Philippines, as well as USA, and South Africa expansion ongoing\u2022 Our values are- We 'Share evidence, not opinion', 'Find solutions, not problems, 'Make customers love you', 'Own it and get it done\u2022 We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix\u2022 OMG is an equal-opportunity employer, so by working for us, you'll be part of an organization that supports diversity and inclusion"}



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