Customer Service Technician

2 days ago

Wagga Wagga, Australia beBeeFieldTechnician Full time $96,000 - $108,000

As a field technician, you play a vital role in delivering exceptional customer service across various nbn technologies. This autonomous position involves installation, repair and maintenance of nbn products and services.

About Your Role

This job requires you to work on customer service field tasks, including cabling installation, customer premises equipment installation and fault diagnosis and repair of nbn cabling networks and equipment.

  • Cabling installation includes jointing, jumpering and splicing of copper, fibre and HFC cables.
  • You will also be responsible for installing nbn Customer Premises Equipment (CPE) at customers' premises.
  • Fault diagnosis and repair involve identifying and resolving issues with nbn cabling networks and CPE.
About You

To succeed in this role, you need to have excellent customer service skills, honesty and integrity, as well as self-management and motivation.

A strong communication skillset, both written and verbal, is essential for effective collaboration with customers and internal teams.

We are looking for candidates with transferable skills from a communication cabling or electrical background, who are keen to explore a new career in the telco sector.

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