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Customer Support Expert

2 weeks ago

Hobart, Tasmania, Australia Everi Pty Full time
Empowering Customers to Achieve Their Goals

We are seeking a skilled Customer Service Officer to join our team at Everi Pty. As a key member of our community-focused organization, you will be responsible for delivering exceptional customer experiences, building trust, and providing expert guidance to help our clients achieve their financial objectives.

Your primary responsibilities will include:

  • Exploring customers' needs through in-depth conversations to identify opportunities for growth and improvement
  • Supporting customers with digital literacy and online banking needs through innovative solutions and education
  • Representing our bank as the face of customer service, ensuring a positive experience for all interactions
  • Maintaining a risk-aware mindset to ensure secure transactions and minimize potential risks
  • Embracing a culture of continuous learning and development to stay ahead in the industry

This is an excellent opportunity to join a dynamic team and contribute to making a positive impact on our customers' lives.

Key Qualifications

To excel in this role, you will need:

  • Proven experience in customer-facing environments with a focus on delivering exceptional service
  • Strong analytical skills to identify areas for improvement and implement effective solutions
  • Excellent communication and interpersonal skills to build strong relationships with customers and colleagues
  • Able to work collaboratively as part of a high-performing team to achieve shared goals