Dental Care Specialist

1 month ago


Melbourne, Victoria, Australia The Dental Group Full time
About the Role

We are seeking a highly skilled and customer-focused Dental Care Specialist to join our team at The Dental Group in Monash. Patient care is our top priority, which is why we have designed our coordinators as patient concierges. You will be responsible for delivering exceptional customer service and ensuring a seamless patient experience from their initial contact with us.

Key Responsibilities:

  • Greet and welcome patients in a friendly and professional manner
  • Assist patients with check-in and check-out procedures
  • Manage patient inquiries and provide information about our services and treatments
  • Schedule appointments and manage the clinic's appointment calendar
  • Maintain patient records and files in an organized and confidential manner
  • Liaise with the clinical team to coordinate patient care
  • Contribute to the overall smooth operation of the dental clinic

The Dental Group is a leading provider of high-quality dental services, committed to delivering exceptional patient care and promoting optimal oral health. With a strong focus on innovation, we are dedicated to staying at the forefront of the latest advancements in dental technology and techniques.

Requirements:

  • Previous experience working in a customer service or patient-facing role, preferably in a healthcare or dental setting
  • Strong communication and interpersonal skills, with the ability to interact with patients, colleagues, and other stakeholders in a warm and professional manner
  • Excellent organizational and time management skills, with the ability to multitask and prioritize effectively
  • Proficient in using computer systems and software, including patient record management systems
  • A keen eye for detail and a commitment to maintaining high standards of accuracy and confidentiality
  • A friendly, positive, and patient-centric attitude

Salary: $60,000 - $80,000 per annum (dependent on experience)

Benefits:

  • Competitive salary package
  • Comprehensive dental benefits
  • Ongoing training and professional development opportunities
  • A collaborative and supportive team environment
  • Opportunities for career advancement


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