IT Service Delivery Specialist
1 month ago
Green Light is seeking an experienced Service Delivery Coordinator to join our Technology team. As a key member of our IT service management team, you will be responsible for overseeing the delivery of IT services to our clients.
About the Role
- Coordinate and manage service requests, incidents, and changes through our IT service management tool.
- Track and monitor service delivery metrics and performance indicators.
- Facilitate problem management processes, including root cause analysis and preventive measures.
- Serve as the primary point of contact for incident escalations and resolution.
About You
- Excellent customer service and relationship management skills.
- Strong understanding of IT service management (ITSM) frameworks and methodologies.
- Ability to analyze data and generate insights to drive service improvements.
- Proactive attitude with a focus on continuous improvement.
- Team player with the ability to collaborate across various IT teams and departments.
What We Offer
Green Light Worldwide offers a dynamic and challenging work environment with opportunities for growth and development. If you are a motivated and experienced IT service delivery professional, we encourage you to apply for this exciting opportunity.
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