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Korean Speaking Medical Information Specialist
2 months ago
ProPharma Group is seeking a highly skilled Korean speaking medical information specialist to join our team. As a medical information specialist, you will be responsible for providing accurate and timely medical information to healthcare professionals and patients.
Key Responsibilities:- Respond to unsolicited consumer, healthcare professional, and other external customer requests for medical and safety information.
- Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma internal policies and practices.
- Accurately identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner per government regulations, ProPharma's Standard Operating Procedures (SOPs), and client Working Practices (WPs).
- Translate English documents into Korean or vice versa and deliver these translated responses either on the phone or in writing.
- Ensure tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs.
- Formulate and provide accurate responses utilizing approved labeling and company standard responses, published literature, and other data.
- Assist with writing custom medical information responses utilizing this data.
- Log all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems.
- Life science degree or nursing degree (RN/BS/BA/MS) or pharmacy degree.
- Mother tongue in Korean.
- Fluent in English.
- Strong translation skills.
- Excellent verbal and written communication skills, including proofreading, professional telephone etiquette, and empathetic customer service skills.
- Ability to write in a fluent and grammatically correct manner in Korean.
- English language proficiency.
- Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards.
- Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical ability.
- Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing, and organizational skills.
- Proactive with demonstrative ability to independently identify problems and suggest effective solutions.
- Ability to learn, take instruction, and apply to daily operations/tasks.
- Receptive to constructive feedback and able to take responsibility for work allocated.
- Self-motivating. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload projects.
- Effectively work independently and as part of a team.
- Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system. Aptitude to learn other computer systems, including inquiry handling database.
ProPharma Group is an equal opportunity employer and celebrates our differences. We strive to create a workplace where each person can be their authentic self. We provide a safe space where all employees feel empowered to succeed.
