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Banking Consultant

2 months ago

Epping, Australia ANZ Full time
About Us

At ANZ, we're dedicated to creating a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Banking Consultant in our Retail Banking division, you'll play a key role in delivering exceptional customer experiences. Your primary responsibility will be to provide customers with a seamless banking experience by meeting their end-to-end financial needs. This will involve:

  • Providing personalized banking solutions to customers
  • Conducting needs-based conversations to understand customer requirements
  • Offering digital solutions to enhance customer engagement
  • Acting as a role model and peer coach to deliver exceptional customer service
  • Contributing to a significant uplift in customer engagement and advocacy

You'll be part of a collaborative team and will work closely with colleagues to achieve our customer promises. We're committed to building a workplace that reflects the diversity of the communities we serve.

What We're Looking For

We're seeking a highly motivated and customer-focused individual who possesses:

  • Exceptional customer service skills
  • Experience in retail banking or a related field
  • Ability to multi-task and adapt to change
  • Strong communication and interpersonal skills
  • Sound understanding of compliance and regulatory requirements

If you're passionate about delivering exceptional customer experiences and have a growth mindset, we'd love to hear from you.

Why Join Us?

At ANZ, you'll have the opportunity to work with a diverse team of professionals who are dedicated to making a positive impact. We offer a range of benefits, including access to health and wellbeing services and discounts on selected products and services. We're committed to building a workplace that reflects the diversity of the communities we serve.