Customer Service Leadership Position

5 days ago

North Mackay, Queensland, Australia beBeeCustomerService Full time $90,000 - $120,000

Key Leadership Role

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We are seeking an experienced Senior Customer Service professional to lead a team of customer service professionals, providing guidance and support to ensure effective service delivery.

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About the Opportunity

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  • Lead high-performing teams in delivering exceptional customer service.">
  • Cultivate a positive and inclusive work culture that promotes communication, collaboration, and continuous improvement.">
  • Develop and implement strategies to improve customer satisfaction and outcomes.">
  • Apply human resources management policies and principles to ensure consistent service delivery.">
  • Maintain awareness and understanding of protocols impacting on Aboriginal and Torres Strait Islander peoples.">
  • Establish and maintain a workplace safety culture.">
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Responsibilities

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  • Provide leadership and guidance to staff through effective coordination of workload and workforce management.">
  • Create a high-performance culture that maximises potential.">
  • Communicate effectively with people from different cultural backgrounds.">
  • Apply financial, human resources, and administrative delegations and responsibilities.">
  • Develop and apply a high level of awareness and understanding of protocols impacting on Aboriginal and Torres Strait Islander peoples.">
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Requirements

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  • Proven experience in a customer service or leadership role.">
  • Excellent communication and interpersonal skills.">
  • Ability to lead and motivate high-performing teams.">
  • Strong problem-solving and analytical skills.">
  • Knowledge of human resources management policies and procedures.">
  • Awareness and understanding of protocols impacting on Aboriginal and Torres Strait Islander peoples.">

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