Sleep Apnea Consultant
1 month ago
We are a dedicated Sleep Apnea Solutions provider that specialises in the diagnosis and treatment of Sleep Apnea. Our mission is to help people who are suffering from a condition known as Sleep Apnea, to sleep better and achieve good, quality sleep.
Job SummaryWe are seeking a highly motivated and experienced Sleep Apnea Consultant to join our team. As a Sleep Apnea Consultant, you will be responsible for assisting our Manager in the day-to-day operations of our outlet, providing consultancy services, advising customers on OSA issues, and providing great customer service in line with our level and standard of exceptional service and operations.
Key Responsibilities- Ensure that merchandises are clean, appropriately displayed and stored in accordance to store processes and manager directives and ensure all devices are cleaned and handled in accordance with WHS policies
- Carry out the range of services as prescribe by the CLM service model, as well as other tasks assigned within this position level, abiding by protocols and procedures aimed at increasing conversion rates and improving sales opportunities
- Help improve brand awareness in cooperation with the marketing department through sales promotion and educating patients on product knowledge and provide sound after sales service
- Abide by the standards of service, quality, health and safety requirements on all aspects within the head office or assigned outlet
- Meet operational objective/s as set out by the management for this position level at the corresponding outlet
- Submit monthly sales data or any other relevant report to the Managing Director as required, for operational assessment
- Perform diagnostic set ups on-site (outlet) as and when required
- May be requested to work at different CLM locations if need arises to assist with operational needs within reasonable travel distance
- Follow up Home Based Sleep Study patients after report has been sent to GP/Physician to facilitate continuity post study by ensuring patients make their appointments to discuss results with their respective GP/Physician
- Attend weekly clinical meetings to discuss new and current cases
- Drive product sales and consults by increasing conversion rates of Home Based Sleep Study patients towards PAP Trial
- Ensure the submission of the necessary supporting documents in relation to all diagnostic setups (on-site and off-site) are in order to facilitate and expedite claims and reimbursements
- Undergo related product and service training as and when required by the management and ensure such information and knowledge be made available to other employees if required
- Minimum 2 years work experience in a consultative/sales/customer service role
- Good written and verbal communication skills, ability to engage patients and customers in conversations that help to build an understanding of their needs
- Demonstrated drive to work in a retail environment with a sales focused reward outcome
- Self-driven to achieving a high-level of performance through commitment and efficiency in work processes with a sound analytical skill
- Ability to work independently or in a team environment
- Desire to lead with efficient time-management skills, an ability to multi-task and work under pressure
- Attention to detail, possess a calm and patient nature with a desire to help others
- An ability to maintain a high level of confidentiality
- Resourceful, mature and possess a positive attitude towards problem-solving
We offer a dynamic environment, personal and career development, and frequent patient interactions. Our company prioritizes employee health and safety first and foremost, and provides a safe work environment to all its employees in line with SAHealth guidelines.
We also provide career opportunities and growth avenues as part of our multi-disciplinary core value, encouraging all our employees to develop skills, knowledge and learnings relative to the industry and opportunities to utilise them as part of our patient-centric care where possible.
The company also encourages its consultants to take pride and ownership of the positive difference they make in their patient's lives, acknowledging that their role is taking their patient on a journey towards their better self and becoming happier as a result of outstanding and focused patient care and treatment of their OSA issues.
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