End of Life Experience Specialist

2 weeks ago


Melbourne, Victoria, Australia Bare Cremation Full time

About Us

Bare Cremation is revolutionising the way Australians deal with end-of-life care, providing accessible and affordable services to families in need. Our mission is to change the game in the funeral industry by offering a holistic approach that prioritises compassion and simplicity.

As we continue to grow and expand our team, we're seeking an experienced Customer Care Specialist to join us on this journey. This role will require you to travel around Greater Sydney, coordinating logistics and ceremonies for families across Victoria.

The Role

  • We're looking for someone who embodies empathy and understanding, able to guide and support families through their most vulnerable time.
  • Your primary responsibilities will include coordinating ashes returns, arranging memorial ceremonies, and communicating with families about their arrangements.
  • You'll be responsible for answering inbound calls, coordinating logistics, and ensuring exceptional customer experiences.
  • Additionally, you'll contribute to Bare's content and resources, empowering customers with knowledge and support.

Requirements

  • We're looking for someone with a strong passion for helping others, a dedication to delivering outstanding customer experiences, and a commitment to ensuring people receive compassionate and dignified care.
  • A valid driver's license is essential, as you'll be required to drive extensively throughout VIC.
  • You'll work autonomously, but also collaboratively as part of a growing team committed to transforming the funeral industry.

What We Offer

  • A competitive salary range of $55,000 - $65,000 per annum.
  • The opportunity to be part of a pioneering company that's making a real difference in the lives of Australians.
  • Autonomy and flexibility in your role, with opportunities for growth and development.

Why Join Us?

We believe that everyone deserves dignity and respect at the end of life. If you share this vision and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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