Client Experience Ambassador
7 days ago
Burberry is a purpose-driven luxury brand that has been a benchmark for style, quality, and craftsmanship since 1856. Our mission is to deliver exceptional customer experiences, inspire creativity, and drive innovation.
Job Description
The Client Advisor plays a critical role in delivering a personalized and elevated experience for our clients, driving commercial success, and fostering meaningful relationships.
Responsibilities
Sales and Service
- Meet and exceed individual sales targets while providing exceptional service to every client.
- Develop a deep understanding of our products, fashion, and styling expertise to inspire clients and create desire.
- Follow the client journey to elevate their experience, ensuring a great initial impression, discovering their needs, and closing sales to maintain the relationship.
- Be efficient in following up and delivering after-sales services to our clients.
Client Engagement
- Build strong, meaningful relationships with clients through personalized appointments and interactions.
- Capture new luxury clients and grow our client base with a commercial mindset.
- Drive client retention by regularly contacting clients and ensuring follow-up on sales or requests.
Personal Profile
- A proven track record in delivering sales results and exceeding targets.
- Previous experience in clienteling and sales roles.
- A strong interest in fashion, art, and culture.
- Strong product knowledge and understanding of store operations.
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