Customer Communications Specialist

1 month ago


Melbourne, Victoria, Australia AGL Full time

Transforming the Energy Landscape

At AGL, we're redefining the future of energy for over four million customers. As a Customer Communications Specialist, you'll play a pivotal role in shaping the customer journey through impactful content across our energy portfolio. This is an exciting opportunity to collaborate with Australia's best and brightest minds and contribute to a better energy future.

About the Role:

You'll be responsible for creating and managing content that drives customer engagement, ensures regulatory compliance, and supports operational goals. This involves developing clear, engaging, and accurate communications to meet product, pricing, regulatory, and operational objectives.

Key Responsibilities:

  • Develop and implement communication strategies to enhance the customer experience.
  • Ensure all communications are error-free and fully compliant with the latest regulations.
  • Lead the response to communication errors and implement controls to prevent recurrence.
  • Collaborate with internal teams to ensure consistent messaging and alignment across all communications.
  • Utilize performance dashboards to identify opportunities to optimize customer engagement and refine communication strategies.

What We're Looking For:

  • Bachelor's degree in communications, journalism, public relations, or a related field.
  • Demonstrated experience in communications roles, preferably within the energy or other regulated industries.
  • Exceptional writing and editing skills with the ability to craft concise and impactful messaging.
  • Proven experience in developing regulatory communications and responding to regulatory changes.
  • Strong project management abilities to juggle multiple tasks and meet tight deadlines.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more, visit our website.

Location:

Docklands VIC 3008

Job Family Group:

Marketing



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