Deliver Exceptional Front Desk Customer Service Experience

2 weeks ago


Geelong, Victoria, Australia Acxpa Part time

As a key representative of your organization, front desk staff play a crucial role in shaping customer perceptions. At Acxpa, we recognize the importance of delivering exceptional customer service and have developed a training program to equip receptionists, administrators, and front-of-house employees with the necessary skills.

Course Highlights
  • Developed to provide core customer service skills for receptionists, front desk staff, and administrators.
  • Covers face-to-face, phone, and email interactions.
  • Delivered live and online by an expert trainer.

This course is ideal for medical receptionists, veterinary receptionists, dental receptionists, healthcare receptionists, office and administration staff, personal assistants, and executive support staff. By investing in this training, you can ensure that your team provides a positive, professional, and seamless experience for every customer interaction.

Course Modules
  • Service Psychology and Standards
  • How to Discover & Educate
  • How to Close
  • Email & Chat Essentials

At Acxpa, we understand the value of flexible scheduling. That's why we offer private training options that can be tailored to suit your business needs. Our goal is to provide you with practical skills that can be applied immediately, without disrupting the workday.

This 3-hour training session is designed to equip your team with the confidence, efficiency, and warmth needed to handle customer interactions effectively. Don't miss this opportunity to invest in your team's success and deliver exceptional customer service experiences.



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