Customer Experience Strategist

3 weeks ago

Sydney, New South Wales, Australia Compare Club Full time
Marketing Automation Specialist

We are seeking a highly skilled Marketing Automation Specialist to join our Member Experience team at Compare Club.

As a Marketing Automation Specialist, you will develop and implement multi-channel end-to-end customer journeys for engagement, retention, growth, and re-activation lifecycle campaigns. You will collaborate with data, product, sales, and brand teams to optimise cross-channel workflows, converting new users into long-term members.

The ideal candidate will have 3+ years of experience in Marketing Automation and have worked with platforms such as Braze, Marketing Cloud, Marketo, Adobe Campaign or similar. They will be familiar with concepts from direct marketing, customer journey mapping, persona building and can apply them in creative production.

Key Responsibilities:

  • Develop and implement multi-channel end-to-end customer journeys for engagement, retention, growth, and re-activation lifecycle campaigns (email, SMS, push notifications, retargeting, etc.)
  • Daily management and leading multi-channel plans to increase customer conversion, LTV, build lasting customer relationships, drive engagement, retention, and personalisation
  • Apply customer segmentation and marketing automation tools to deliver personalised customer marketing journeys across multiple touchpoints
  • Develop, brief and test new campaigns to improve key KPIs (OR, CTR, engagement, conversion), using rigorous testing strategy (A/B and multivariate tests) to optimise program performance and gain insights into customer segments across channels.
  • Monitor and evaluate campaign results across all channels to understand the efficacy of strategies and tactics for improving engagement and retention. Work with the Data Analysis team to understand the lift of campaigns against critical metrics
  • Collaborate with sales, content and other stakeholders to enhance customer engagement, ensure consistent messaging, and optimise campaign performance and audience segmentation.
  • Define measurable metrics and regularly review campaigns against strategic objectives

What We Offer:

  • A competitive salary range of $80,000 - $110,000 per annum, depending on experience
  • A hybrid working arrangement that balances flexibility with face-to-face collaboration
  • Ongoing professional development opportunities to support your career growth
  • An annual bonus scheme to reward high performers
  • A comprehensive benefits package including health insurance, superannuation, and generous leave entitlements

  • Customer Experience Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Scentre Group Full time

    Job OverviewWe are seeking an experienced Customer Experience Strategist to join our team at Scentre Group.

  • Customer Experience Strategist

    2 weeks ago

    Sydney, New South Wales, Australia ING Bank (Australia) Limited Full time

    Transforming Customer Experiences with INGAs a leading banking institution, ING is committed to delivering exceptional customer experiences. We're seeking an experienced Customer Experience Strategist or Head of Omnichannel Experience to lead our efforts in this area.This role offers the opportunity to work on challenging projects that drive business growth...

  • Customer Experience Journey Strategist

    3 weeks ago

    Sydney, New South Wales, Australia HCF Australia Full time

    Role OverviewThe Customer Experience Journey Strategist will lead the development of a comprehensive customer experience strategy, focusing on creating seamless journeys from prospect to member and vice versa.This highly specialized role will be responsible for influencing and driving key audience journeys, ensuring they align with the broader marketing and...

  • Senior Customer Experience Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Scentre Group Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Experience Strategist to join our team at Scentre Group.

  • Customer Experience Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    About the Role: As a Customer Experience Strategist at Standards Australia, you will be responsible for delivering an exceptional customer experience for our customers who interact with the customer success team. This role focuses on building customer-centric capability and performance within your direct team, advocating for customer excellence across the...

  • Global Customer Experience Strategist

    2 weeks ago

    Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

    At SS&C Technologies Holdings, we are seeking an experienced and results-driven Global Customer Experience Strategist to join our team.Job OverviewThis is a dynamic and challenging role that requires a unique blend of business acumen, technical expertise, and exceptional communication skills. As a Global Customer Experience Strategist, you will be...

  • Customer Experience Design Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Infosys Singapore & Australia Full time

    Infosys Consulting, a global management consulting arm of Infosys Limited, is seeking an experienced Customer Experience Design Strategist to join its team in Singapore & Australia. The successful candidate will be responsible for developing and executing strategies to improve the overall experience for clients' customers across all touchpoints.About the...

  • Customer Experience Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Firesoft People Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Firesoft People. In this role, you will be responsible for developing and refining CRM strategies that align with our clients' brand digitization goals.The ideal candidate will have previous experience working in a creative agency, particularly on large-scale...

  • Digital Customer Experience Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Firesoft People Full time

    Firesoft People is a leading full-service agency dedicated to delivering exceptional results and providing our clients with a competitive edge. Our diverse team brings together expertise in advertising, data analysis, technical skills, and media buying, all in a collaborative and open environment.We are seeking a talented Digital Customer Experience (CX)...

  • Customer Experience Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    Are you passionate about delivering exceptional customer experiences that drive business results?About the RoleWe are seeking an experienced Customer Experience Strategist to join our team at Woolworths Group. This is a key role that will play a critical part in shaping the customer experience across all our channels.Key ResponsibilitiesDevelop and execute...

  • Customer Experience Strategist

    1 month ago

    Sydney, New South Wales, Australia Canva Full time

    About the RoleWe're looking for an experienced Customer Experience Strategist to join our User Voice team at Canva. As a key member of our global customer support operations, you'll be responsible for designing and delivering exceptional customer experiences that meet our users' needs.Your primary focus will be on defining the processes, logic, policies, and...

  • Digital Experience Strategist

    3 weeks ago

    Sydney, New South Wales, Australia News Corp Australia Full time

    **Unlock Your Potential as a Digital Experience Strategist at News Corp Australia**Are you passionate about crafting exceptional digital experiences that drive business growth and customer satisfaction?We're seeking a talented Digital Experience Strategist to join our Marketing, Audience, and Digital Development team at The Australian and Prestige brands...

  • Customer Experience and Marketing Strategist

    2 weeks ago

    Sydney, New South Wales, Australia Infosys Singapore & Australia Full time

    About UsInfosys Consulting is the management consulting arm of Infosys Limited, a global technology company. With over 6,000 employees across 18 countries, we operate globally and are driven by a passion for innovation and growth.About the RoleWe are seeking an experienced CX and Marketing Strategist to join our team in Singapore & Australia. As a key member...

  • Chief Customer Experience Strategist

    3 weeks ago

    Sydney, New South Wales, Australia ReadyTech Full time

    About ReadyTechWe're a stable, ASX-listed company with a strong track record of sustainable growth. Our mission is to deliver superior customer experiences through initiatives that build engagement, affinity, and advocacy.Job SummaryWe are seeking a Chief Customer Experience Strategist to join our team. As a key member of our marketing department, you will...

  • Chief Customer Experience Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    At the Commonwealth Bank of Australia, we're committed to delivering exceptional customer experiences that drive business value.We're seeking a highly experienced Chief Customer Experience Strategist to lead our Marketing and Corporate Affairs team in developing and implementing a customer-centric strategy.The ideal candidate will have a proven track record...

  • Chief Customer Experience Strategist

    3 weeks ago

    Sydney, New South Wales, Australia The GPT Group Full time

    Unlock a World of OpportunitiesAs the Chief Customer Experience Strategist at The GPT Group, you will be responsible for developing and implementing a clear, data-driven customer strategy to deliver a consistent and exceptional customer experience across our diverse Office portfolio. This is an outstanding opportunity for a highly motivated and experienced...

  • Customer Experience Strategist in Sydney

    3 weeks ago

    Sydney, New South Wales, Australia Echo Entertainment Group Full time

    Job SummaryWe are seeking a seasoned Customer Experience Strategist to join our team at Echo Entertainment Group. This is an exciting opportunity for a highly motivated and experienced professional to shape the customer journey and experience at The Star Brisbane.About UsEcho Entertainment Group is a leading integrated resort company, dedicated to creating...

  • Senior Customer Experience Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Inchcape Full time

    About the RoleWe are seeking a highly skilled Senior Customer Experience Strategist to join our team at Inchcape. In this dynamic position, you will play a critical role in leading our Customer Experience Team and driving success by delivering an outstanding sales journey for retail customers.Reporting into the Retail Centre Manager, your key...

  • Digital Experience Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Drive Customer Loyalty and EngagementWe are seeking a seasoned Digital Experience Strategist to join our Retail Banking Services team in Australia. As the Crew Lead for Engagement and Loyalty, you will be responsible for crafting market-leading digital experiences that engage and reward loyal customers.About the RoleYou will leverage your strong native...

  • Senior Experience Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Atlassian Full time

    Unlock the full potential of every team with Atlassian, a leader in collaborative software solutions.About the RoleWe're seeking a skilled Senior Experience Strategist to join our fast-growing team. As a key member of our design leadership, you'll foster and grow talented designers, providing guidance, mentorship, and support to help them excel.Your primary...