
Excellent Customer Service Representative
1 day ago
As a Customer Service Officer, you will be the face of our organisation, providing exceptional service to clients from diverse backgrounds.
Key Responsibilities:
- Deliver outstanding customer service by greeting clients and attending to all counter and telephone enquiries
- Provide administrative support including booking appointments, processing claims, data entry and generating monthly reports
- Develop strong relationships with clients, some with complex needs, as well as those with multicultural and Aboriginal and Torres Strait Islander backgrounds
- Perform minor hearing aid repairs and troubleshooting to ensure optimal device performance
- Support Clinicians in providing clinical services by identifying client needs, offering professional advice and demonstrating the use of hearing aids
Essential Qualifications:
- Proven experience in providing excellent customer service and problem-solving skills
- Intermediate/advanced level computer literacy and familiarity with mobile technology, including Apple and Android applications
- A passion for working in an organisation that makes a positive impact on people's lives and their families
What Matters Most:
We value your drive to help anyone and everyone who needs us. Your role is a significant responsibility and an incredible opportunity to make a real difference in the lives of our clients across the country.
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