Excellent Customer Service Representative

1 day ago


Gold Coast, Queensland, Australia beBeeResponsibility Full time $55,435 - $76,434
Customer Service Officer Role

As a Customer Service Officer, you will be the face of our organisation, providing exceptional service to clients from diverse backgrounds.

Key Responsibilities:

  • Deliver outstanding customer service by greeting clients and attending to all counter and telephone enquiries
  • Provide administrative support including booking appointments, processing claims, data entry and generating monthly reports
  • Develop strong relationships with clients, some with complex needs, as well as those with multicultural and Aboriginal and Torres Strait Islander backgrounds
  • Perform minor hearing aid repairs and troubleshooting to ensure optimal device performance
  • Support Clinicians in providing clinical services by identifying client needs, offering professional advice and demonstrating the use of hearing aids

Essential Qualifications:

  • Proven experience in providing excellent customer service and problem-solving skills
  • Intermediate/advanced level computer literacy and familiarity with mobile technology, including Apple and Android applications
  • A passion for working in an organisation that makes a positive impact on people's lives and their families

What Matters Most:

We value your drive to help anyone and everyone who needs us. Your role is a significant responsibility and an incredible opportunity to make a real difference in the lives of our clients across the country.



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