
Team Leadership Opportunity
2 days ago
As a Team Leader, you will be responsible for leading a team of content writers and subject matter experts to maintain knowledge integrity and support business initiatives.
Key responsibilities include:
- Collaborating with content writers and SMEs to compose procedures and provide knowledge across initiatives.
- Analysing data to identify improvement opportunities for claims, knowledge use, and system enhancements.
- Cultivating team members to meet KPIs and ensuring A&G behaviours are demonstrated by leadership example.
- Validating and communicating knowledge changes for processes, procedures, and systems.
- Providing knowledge creation and maintenance within agreed timeframes.
- Liaising with stakeholders across cross-functional teams to develop, deploy, and maintain best practice knowledge.
Requirements
To succeed in this role, you will require:
- Experience in technical writing, including producing, reviewing, and documenting process and procedure writing.
- Leadership experience (minimum 12 months).
- Effective communication, presentation, and problem-solving skills.
- Ability to work effectively with all levels of business and technical teams.
Benefits
This role offers a dynamic and challenging environment where you can grow your skills and expertise. You will have the opportunity to collaborate with cross-functional teams and contribute to strategic business outcomes.
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