Product Support Specialist

4 days ago


KalgoorlieBoulder, Australia Epiroc Full time
About the Role

We are seeking a skilled and motivated Product Support Specialist to join our team at Epiroc. As a key member of our Parts & Services division, you will play a critical role in driving service success and improving customer satisfaction.

Key Responsibilities
  • Operate and manage on-site installations, commissioning, repair, maintenance, and test activities for hydraulic rock drill and related products.
  • Troubleshoot and resolve issues related to drill rig and lubrication audits and reports.
  • Complete project execution and data recording, providing detailed reports from site visits.
  • Document processes for procedural development and improvement.
Requirements
  • Adaptability, independence, and ability to work within a team.
  • Reliability, organization, and ability to meet deadlines and perform under pressure.
  • Experience with RDSA or OEM products, with a strong understanding of underground mining industry processes.
  • Relevant trade qualifications, such as Diesel Fitter equivalent.
  • Desirable certifications include Working at Heights, First Aid, and Dogging Rigging.
About Epiroc

Epiroc is a leading manufacturer for the mining and infrastructure industries, committed to innovation, diversity, and collaboration. We offer a dynamic and supportive work environment, with opportunities for career growth and development.

We are an equal opportunity employer, encouraging women, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply.



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