Customer Service Representative

3 weeks ago


Stapylton, Australia National Tiles Full time

About the Role

We are seeking a proactive and motivated individual to join our Support team based in our office. As a Customer Service Representative, you will be responsible for communicating directly with customers via phone and email, raising orders, and scheduling deliveries.

Key Responsibilities

  • Communicate with customers to ensure orders and deliveries are processed efficiently
  • Raise orders and review if additional items are needed
  • Schedule deliveries to the client/location
  • Update existing orders in line with stock arrival dates
  • Liaise with the warehouse team to ensure smooth delivery
  • Problem-solve issues and resolve them in a timely manner

Requirements

  • Eagerness to learn and grow
  • Great organisational skills and the ability to multi-task
  • Collaborative team player
  • Problem-solving skills
  • Computer literacy skills, including experience using Microsoft Office products
  • Good communication skills

What We Offer

  • Job security in a well-established company
  • Opportunities for career progression
  • Training, development, and leadership courses
  • Access to health & well-being programs
  • Generous staff and family discounts
  • Weekly pay cycle
  • Birthday off every year

About Us

National Tiles is a leading brand in the supply of Tiles, Stone, and Resilient flooring. We prioritise the safety and well-being of all our people, creating a workplace that puts you first.



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