Customer Service Representative
3 weeks ago
About the Role
We are seeking a proactive and motivated individual to join our Support team based in our office. As a Customer Service Representative, you will be responsible for communicating directly with customers via phone and email, raising orders, and scheduling deliveries.
Key Responsibilities
- Communicate with customers to ensure orders and deliveries are processed efficiently
- Raise orders and review if additional items are needed
- Schedule deliveries to the client/location
- Update existing orders in line with stock arrival dates
- Liaise with the warehouse team to ensure smooth delivery
- Problem-solve issues and resolve them in a timely manner
Requirements
- Eagerness to learn and grow
- Great organisational skills and the ability to multi-task
- Collaborative team player
- Problem-solving skills
- Computer literacy skills, including experience using Microsoft Office products
- Good communication skills
What We Offer
- Job security in a well-established company
- Opportunities for career progression
- Training, development, and leadership courses
- Access to health & well-being programs
- Generous staff and family discounts
- Weekly pay cycle
- Birthday off every year
About Us
National Tiles is a leading brand in the supply of Tiles, Stone, and Resilient flooring. We prioritise the safety and well-being of all our people, creating a workplace that puts you first.
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