Senior Review Specialist

5 days ago


Parramatta Park, Queensland, Australia HOBAN Recruitment Full time

HOBAN Recruitment is seeking a dedicated professional to support our client in PARRAMATTA SYDNEY NSW.

The role of Senior Review Specialist is crucial in ensuring participants receive clear, timely, and well-informed responses, contributing to a positive experience and reinforcing the Agency's commitment to quality and transparency.

Key responsibilities include:

  • Working directly with participants to understand review requests, providing clear information about decisions, reviews, and the appeals process.
  • Undertaking evidence-based decision-making aligned with the relevant Act, rules, and client policies.
  • Monitoring and managing caseloads to ensure timely completion of internal reviews.
  • Contributing to continuous improvement initiatives to enhance service delivery processes and systems.

Benefits:

  • A competitive hourly rate of $55.24 including casual loading, providing financial stability and recognition for expertise.
  • 11.5% superannuation to secure your future and support retirement planning.
  • An ASAP start date, allowing you to embark on this opportunity without delay.
  • A full-time position offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance.
  • The chance to contribute to meaningful outcomes for people with disabilities.

About You: To succeed in this role, you'll need:

  • Strong communication skills with a customer-focused approach.
  • The ability to interpret legislation, guidelines, and policy frameworks.
  • Experience in evidence-based decision-making and quality service delivery.
  • Proven ability to manage caseloads efficiently and contribute to a positive team environment.

Please note that being an Australian citizen is required for this Federal Government role.



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