Retail Leadership and Customer Experience Manager

1 day ago


Rockhampton, Queensland, Australia Cotton On Group Full time

At Cotton On Group, we're more than just a retail brand – we're a community of like-minded individuals who are passionate about making a positive difference in everything we do.

We're seeking an experienced Retail Leadership and Customer Experience Manager to join our team and drive business outcomes for your store.

The ideal candidate will be a natural leader who is dedicated to creating exceptional customer experiences and fostering a culture of development within their team. If you have a passion for retail, a keen eye for commercial opportunity, and a commitment to excellence, this could be the perfect role for you.

About the Role:

This is an exciting opportunity to work with our Store Managers and teams to create engaging and high-performing retail environments that exceed customer expectations. As a Retail Leadership and Customer Experience Manager, you'll play a key role in driving business growth, developing future leaders, and promoting a culture of innovation and creativity within your store.

Your key responsibilities will include:

  • Leading and motivating your team to achieve outstanding results and deliver exceptional customer experiences.
  • Collaborating with our Store Managers to develop and implement strategies that drive business growth and improve customer engagement.
  • Fostering a culture of development and learning, which inspires and empowers your team to reach their full potential.
  • Mentoring and coaching your team members to build their skills and confidence, and identifying opportunities for career progression and professional development.
  • Driving sales growth through effective inventory management, visual merchandising, and in-store promotions.
  • Developing and implementing innovative solutions to improve operational efficiency, reduce costs, and enhance customer satisfaction.

Benefits:

We offer a range of benefits that reflect our values and support your overall well-being, including:

  • A competitive salary package, including a base salary of $80,000 - $100,000 per annum, plus superannuation.
  • Ongoing training and development opportunities to help you grow and succeed in your role.
  • Access to our Employee Assistance Program (EAP) and other wellbeing initiatives.
  • A generous discount program on Cotton On Group brands, including Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie, and Supre.
  • An annual performance-based bonus scheme that rewards your hard work and dedication.

Culture:

We're committed to creating a workplace culture that's inclusive, supportive, and fun. Our people are at the heart of everything we do, and we strive to make Cotton On Group a place where everyone feels valued, respected, and empowered to be their best selves.



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