Ecommerce Brand Operations Manager

3 weeks ago

Sydney, New South Wales, Australia EssilorLuxottica Full time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Our e-commerce team is seeking a skilled Ecommerce Brand Operations Manager to join our North Sydney office. This role will focus on creating process efficiencies, collaborating with customer care, and supporting the e-commerce team in daily operations across Sunglass Hut, Ray-Ban, Oakley, and Costa Del Mar websites.

Key Responsibilities:

  • Manage communication between customer service and distribution centre teams to resolve customer issues on our website and within the supply chain.
  • Oversee store operations teams to ensure a seamless omnichannel customer experience.
  • Monitor weekly gross to net performance and operational supply chain performance, identifying trends and areas for improvement.
  • Identify opportunities to streamline process improvements cross-functionally and resolve operational inefficiencies.
  • Liaise with internal cross-functional teams and lead projects to optimize operations, processes, and technology.
  • Test scenarios where customers have identified areas of functionality issues.
  • Manage the integration and development of new features and enhancements.
  • Manage, coach, and mentor the Ecommerce Operations Coordinator.

Requirements:

  • Tertiary education in marketing, e-commerce, or digital marketing.
  • Good eye for creative layout and design.
  • Basic HTML and Photoshop skills highly regarded.
  • Strong project management and self-management skills with demonstrated ability to prioritize under tight deadlines.
  • Highly driven and passionate about online retail, with a quick learning ability.
  • Microsoft Office Suite, particularly Excel.

Working at EssilorLuxottica:

  • A generous product allowance for you to spend across our portfolio of brands.
  • Wellness amenities, including a Pilates studio, yoga classes, personal training, and bike storage.
  • Abundance of local cafes, a major shopping centre, and close proximity to public transport facilities.
  • Global volunteering opportunities through our OneSight Foundation.
  • Wide range of career opportunities across the EssilorLuxottica network.
  • Complimentary full-time concierge services offering an exclusive hotel-style experience.
  • Options for a hybrid working environment.

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