Returns Logistics Specialist

2 weeks ago


Sydney, New South Wales, Australia Jb Hi-Fi Limited Full time
About JB Hi-Fi Limited

JB Hi-Fi Limited is a leading retailer in Australasia, operating under the JB Hi-Fi and The Good Guys banners. Our Home Delivery Centres (HDCs) play a crucial role in ensuring our customers receive their goods safely and sustainably.

We pride ourselves on being a supportive, transparent, and inclusive team that values diversity and promotes a culture of innovation.

Job Summary

We are seeking an experienced Returns Team Member to join our HDC team. As a key member of our logistics operations, you will be responsible for executing timely and efficient returns of faulty, defective, and damaged bulky goods.

About You

To be successful in this role, you will possess strong operational experience, with a minimum of three years in a warehouse environment. You will also have excellent communication skills, proficiency in Microsoft applications, and a Year 12 education.

You will thrive in a fast-paced environment, working collaboratively with store teams to transfer knowledge and improve processes. Your results-driven approach, coupled with your ability to work autonomously and as part of a team, will see your success in this role.

Key Responsibilities
  • Manage escalated customer returns, ensuring prompt and effective resolution and communication of any improvement opportunities.
  • Resolve credit claims with suppliers and escalate issues in line with established processes.
  • Ensure transport carriers comply with service level targets and monitor key performance indicators.
  • Contribute to the management of effective processes and systems to ensure quality records management and data integrity.
  • Work collaboratively with store teams to transfer knowledge of bulky goods returns processes.
About the Role

This role is critical to the successful running of our HDC, requiring a highly organised and customer-focused individual who can optimise work processes at every opportunity.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary of AU$65,000 - AU$75,000 per annum, depending on experience.
  • Generous team member discounts across The Good Guys and JB Hi-Fi.
  • Ongoing training and development opportunities from day one.
  • Fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group.
  • The chance to work with a multi-award winning, iconic retail brand with a rich history in the Australian market.

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