Access Equipment Service Specialist

1 week ago

Sydney, New South Wales, Australia Oshkosh Full time
About Oshkosh

Oshkosh is a leading global manufacturer of access equipment, including mobile elevating work platforms, telehandlers, and utility vehicles. Our company has been committed to delivering innovative solutions to the access market since 1969.

Job Description

The Field Service Technician role at Oshkosh involves attending to customer premises to carry out servicing, inspections, breakdown support, and repairs to access equipment. This includes elevating work platforms, lighting towers, and telehandlers.

The successful candidate will provide a superior level of customer service and liaise with internal and external stakeholders to ensure customer needs are met within their given region.

Key Responsibilities
  • Carry out inspections, servicing, and repairs of equipment with a focus on elevating work platforms, telehandlers, and lighting towers.
  • Make every effort to repair machines on site, limiting the need to transport them off site.
  • Be available to travel, including overnight accommodation when requested.
  • Complete all appropriate paperwork and inspection forms required by JLG policy, ANZ Standards, and customer/site requirements in a timely manner.
  • Notify the Field Service Coordinator if repairs or services can't be completed during visit and the reason why, where required providing information for the ability to provide the customer a quote.
  • Provide a superior level of customer service.
  • Liaise with technical support, including the interpretation of manuals where required.
  • Conduct van audits and stock takes.
  • General administrative duties relevant to the role, including entering accurate job notes.
  • Generate sales and service leads where possible and collaborate with the team.
  • Maintain personal retail labour utilization rates as per target.
Requirements
  • Previous experience in a similar role – experience with mechanical, hydraulic, and electrical advantageous.
  • Ability to effectively communicate both written and verbal.
  • Ability to establish rapport with internal and external customers.
  • Drivers license.
  • Proficient Language, Literacy, and Numeracy, including the ability to write job notes, read safety information, machine manuals, and street signs, and understand basic numeracy such as time, parts numbers, and quantities.
  • Ability to travel 25%.
Benefits

Oshkosh offers a competitive salary range of $60,000 - $80,000 per annum, depending on experience and qualifications. Additionally, our benefits package includes health insurance, paid vacation time, and opportunities for professional growth and development.

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