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Senior Manager, Partnerships

2 months ago

Toowong, Queensland, Australia Auto & General Full time
About Us

At Auto & General, we're dedicated to providing innovative solutions that safeguard our customers' well-being. Our comprehensive range of general insurance products protects individuals on the road, at home, and on holiday, including Car, Motorcycle, Home, Contents, Pet, and Travel Insurance, as well as Roadside Assistance.

The Role

The Senior Manager – Partnerships will be responsible for driving strategic partnerships and overseeing their performance. This role involves managing partner sales performance, maintaining service levels, and nurturing relationships. Additionally, the Senior Manager will report to the General Manager of Partner Performance and lead the Qantas Insurance Partnership for Motor and Home Insurance, focusing on contract management, service levels, relationship management, change delivery, and communication.

Key Responsibilities
  • Manage daily performance and engagement with Qantas Insurance.
  • Foster a culture that supports a highly engaged, high-performance team.
  • Manage contractual commitments and ensure relevant risk & control frameworks align with these commitments.
  • Maintain strong long-term Partner relationships.
  • Manage competing Qantas Insurance priorities and risks.
  • Oversee and manage compliance and governance frameworks relating to the Qantas Insurance Partnership.
  • Support audits and manage governance frameworks.
  • Drive the growth of the Qantas Partnership.
  • Manage partner-related complaints and incidents in line with established complaints management and incident management frameworks.
  • Report on program compliance and improve processes.
  • Work with the GM of Partner Performance to align priorities.
  • Translate strategic objectives into operational plans for the Qantas Insurance Partnership.
  • Support the development and growth of the Qantas Insurance Partner Manager.
  • Drive commercial and financial analysis and any negotiations to support win-win outcomes for the Partnership.
  • The Senior Manager of Partnerships will also be accountable for supporting oversight and performance of small referral partnerships.
Qualifications & Experience

You possess hands-on experience in leading teams directly and indirectly, driving results through strong leadership. You demonstrate expertise in design thinking, process engineering, and problem-solving using formal programs and processes. You have successfully managed and collaborated with cross-functional teams and navigated organisational changes across all business levels.

You have experience designing and implementing continuous improvement frameworks within multi-departmental organisations. You are skilled at building trust, managing team dynamics, and motivating people. You have demonstrated the ability to effectively coach, lead, engage, and develop small teams, fostering a high-performance culture.

Additionally, you possess the following:

  • A formal qualification in a relevant field, such as a Degree in Business, Commerce, Finance, or Accounting.
  • At least 5 years of experience in partner account management.
  • A minimum of 3 years of leadership experience.
  • Proven success in onboarding, managing, and growing partnerships.
  • A hands-on track record of leading teams, both directly and indirectly, to achieve results.
  • Expertise in design thinking, process engineering, and problem-solving, utilizing a structured program or process.
  • Practical experience in managing and collaborating with cross-functional teams and implementing changes across all levels of an organization.
  • Experience in designing and implementing a continuous improvement framework within a multi-departmental organization.
  • Strong skills in building trust, managing team dynamics, and motivating people.
  • Demonstrated ability to effectively coach, lead, engage, and develop a small team to foster a high-performance culture.
  • In-depth experience and understanding of the insurance industry.
Our Perks
  • Location – Our office is conveniently based in Toowong Village shopping centre, a city fringe location with access to retail, restaurants, various parking options, and public transport.
  • Extra leave – Enjoy additional leave days on us. You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave – We support our new parents with paid parental leave and other benefits.
  • Workplace giving – If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
  • Development opportunities – We're championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts – You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition – We reward high performance with employee recognition, reward, and incentive schemes.
  • Onsite facilities – There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social – Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites.
  • Perks App – Access to an employee benefits and discounts app called 'Perks' offering great discounts, offers, and programs across a range of areas.