Technical Support Specialist

4 days ago


North Lakes, Queensland, Australia Frontline Retail Brisbane Full time
Job Title:

Technical Support Specialist - Frontline Retail Brisbane

About the Role:

This is an exciting opportunity for a skilled Technical Support Specialist to join our team at Frontline Retail Brisbane. The successful candidate will be responsible for assisting in managing the IT support ticketing system, specifically with ERP Microsoft Dynamic NAV.

The role involves troubleshooting register issues, providing general helpdesk support, building and repairing hardware (e.g., registers), and performing iPhone wiping and resetting tasks. Additionally, the candidate will have opportunities for travel, including upgrading the NAV system to an online version across multiple stores, pulling out IT equipment from closed stores, and supporting new store builds.

We offer flexible work-from-home options, especially on Fridays, and on-site parking available. This is a great chance to be part of a community-focused, independently-owned grocery chain with a supportive work environment that values local community engagement.

Required Skills and Qualifications:
  • A strong understanding of IT support, preferably with experience in a supermarket setting and relevant TAFE/University qualification.
  • Excellent knowledge of ERP systems, particularly Microsoft Dynamic NAV.
  • Ability to handle common IT repairs, including troubleshooting register issues, general helpdesk support, building and repairing hardware (e.g., registers), and iPhone wiping and resetting tasks.
Benefits:
  • Competitive salary: $65,000 - $75,000 per annum.
  • Travel opportunities for system upgrades and store support.
  • Flexible work-from-home options, especially on Fridays.
  • On-site parking available.
  • Opportunity to be part of a community-focused, independently-owned grocery chain.
Company Overview:

Frontline Retail Brisbane is an independently owned franchise chain with 34 stores across Queensland, from Oakey to Cooktown and as far west as Longreach. We pride ourselves on providing customers with quality fresh products, and everyday big brands at competitive prices. We source produce directly from Queensland suppliers whenever possible and employ over 1500 locals throughout our stores, continually striving to give back and support the local community.



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