Team Lead
3 days ago
We seek a seasoned dispute resolution professional to lead our team in delivering timely and effective dispute resolution services.
This role involves applying best practice principles to manage complaints received about health service providers, fostering collaboration across the organisation, and working closely with the Health Complaints Commissioner's strategic plan.
The successful candidate will be responsible for:
- Leading a skilled team providing dispute resolution services;
- Managing resources and outputs to achieve service delivery goals;
- Providing advice and coaching on dispute resolution strategies, tools, and processes;
- Identifying and managing emerging issues and risks;
- Resolving operational problems faced by team members.
About You
To succeed in this role, you will require:
- A strong background in dispute resolution or complaint handling;
- Excellent leadership and coaching skills;
- Ability to work collaboratively across the organisation;
- Strong analytical and problem-solving skills;
- Familiarity with relevant legislation and policies.
What We Offer
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive remuneration package.
Mandatory Vaccination Policy
Candidates must be an Australian Citizen, Permanent Resident, or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
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