Energy Storage Services Manager

3 weeks ago

Melbourne, Victoria, Australia Fluence Energy Full time
About the Role

We are seeking a highly skilled and motivated Services Manager to join our team in Australia. As a Services Manager, you will play a pivotal role in ensuring the seamless delivery of services related to our cutting-edge energy storage systems, overseeing maintenance and operations, and managing Long-Term Service Agreement (LTSA) contracts with our customers.

Key Responsibilities
  • Cultivate and maintain strong relationships with clients, understanding their unique needs and ensuring exceptional service delivery.
  • Lead the end-to-end service delivery process, with a focus on the maintenance and operations of energy storage systems.
  • Manage LTSA contracts, ensuring compliance with terms and conditions, and fostering long-term customer satisfaction.
  • Manage and lead a team of field services engineers, providing guidance, coaching, and support to ensure optimal performance and professional development.
  • Develop and implement project plans for maintenance and operations, coordinating resources, schedules, and activities to meet project milestones and client expectations.
  • Support in the provision of technical expertise through your team to resolve complex issues, serving as a point of escalation for challenging service-related matters.
  • Drive continuous improvement initiatives to enhance service efficiency, effectiveness, and customer satisfaction.
  • Collaborate with sales, engineering, and product teams to ensure a coordinated approach to client services, product enhancement, and contract management.
  • Collaborate with the NOC team to enhance fault recovery procedures and develop training programs for improved incident response, ensuring minimal downtime and maximum system reliability.
  • Maintain strong relationships with equipment vendors, participating in vendor meetings and negotiations to ensure the timely resolution of technical issues and the acquisition of necessary spare parts.
Requirements
  • Bachelor's degree in electrical engineering, Renewable Energy, or a related field.
  • Experience in the renewable energy industry.
  • 5+ years of experience in a managerial role within the energy storage or related industry.
  • Strong technical background and knowledge of energy storage systems.
  • Proven experience in client management, service delivery, and contract management.
  • Experience managing LTSA contracts is highly desirable.
  • Excellent leadership and team management skills.
  • Exceptional communication and interpersonal abilities.
  • Familiarity with maintenance practices.
  • Strong communication and interpersonal skills to collaborate with cross-functional teams.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Knowledge and experience working in high-voltage systems.
  • Proven experience in vendor management and negotiations.
  • Willingness to travel within Australia and occasionally APAC region as needed.
About Fluence Energy

Fluence Energy is a global market leader in energy storage products and services and digital applications for renewables and storage. We provide an ecosystem of offerings to drive the clean energy transition, including modular, scalable storage products, comprehensive service offerings, and the Fluence IQ platform, which delivers AI-enabled digital applications for managing and optimizing storage and renewables.

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

We are committed to safety, quality, and integrity. We achieve our goals and meet our customer's needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications, we work to ensure that Fluence is an inclusive and welcoming environment for all.

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