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Data Insight Strategist

1 month ago

Macquarie Park, Australia Optus Full time

Optus & AI Division

We are on a mission to become Australia's most loved everyday brand with lasting customer relationships. Our vision is clear: we want to make a positive impact on our customers, communities, and colleagues.

Our Optus AI division is at the forefront of this journey, leveraging cutting-edge tech and partnerships to drive innovation. We're bringing together talented individuals to solve real problems, connect Australians like never before, and shape the future of Optus.

This role offers a unique opportunity to contribute to our success as a Senior Digital Data Analyst. You will be part of a dynamic team that values creativity, passion for learning, and collaboration.

Your Responsibilities:

  • Mentor junior analysts, sharing your knowledge and expertise to develop their skills and confidence.
  • Analyse digital data, identifying trends and insights that inform business decisions.
  • Derive meaningful conclusions from complex data sets, ensuring accurate and actionable results.
  • Prioritise and implement tracking solutions across digital assets, guaranteeing comprehensive coverage of sales and service journeys.
  • Deliver compelling findings to senior business partners, driving decision-making and contributing to strategic objectives.

About You:

  • A strong foundation in quantitative fields, such as mathematics, computer science, or finance, is highly desirable.
  • Previous experience in contact centres, digital sales, or digital services would be beneficial.
  • Proficiency in analytical techniques, including SQL and/or SAS coding, complemented by advanced Excel skills and effective communication.
  • Experience with data structures, data extraction, and implementation in a digital environment is advantageous.

What We Offer:

  • A competitive salary of AU$110,000 per annum, commensurate with experience.
  • A flexible work arrangement, with 3 days in the office and 2 days remote, allowing you to balance work and personal life.
  • Inclusive paid parental leave up to 14 weeks for primary caregivers.
  • Access to an extensive online learning catalogue, including resources and webinars, to support your professional development.
  • The opportunity to own your growth, with options to earn a MBA micro-credential via OptusU (University).
  • Join one of our employee-led volunteer groups, connecting with like-minded colleagues and making a positive impact in the community.
  • Vibrant campus life, with facilities including restaurants, cafes, gymnasium, GP, and post office.
  • Easy travel to Sydney Campus via Macquarie University Metro Station, with regular morning and afternoon services.

If you're passionate about data-driven insights and collaborative teamwork, we encourage you to apply. Let's drive change together