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Technical Support Engineer

1 week ago

Sydney, New South Wales, Australia Appian Full time

This is a highly rewarding Associate Solution Engineer (Technical Support) role with a leading company in the AU market right now. You will have the opportunity to work closely with our customers, leveraging your technical talents to drive growth and success.

Appian's rapid expansion offers a unique chance to join a dynamic team as they take off. As an Associate Solution Engineer, you'll be a key player in providing exceptional customer interaction, problem-solving expertise, and creative solutions.

To succeed in this role, you need:

  • To provide top-notch customer interaction (verbal/written) to our biggest clients
  • Excellent problem-solving skills and a talent for identifying innovative solutions
  • A desire to collaborate closely with our customers to lead continual improvement in platform availability, performance, functionality, and security
  • Interest in data analytics
  • Flexibility to offer after-hours support (rotation every 10-15 weeks)

You'll have access to a wide range of tools and resources, including:

  • Our community rooted in respect, starting on day one
  • Appian University, a full library of over 3,000 LinkedIn Learning and Udemy courses
  • Presentation Skills training
  • Tuition reimbursement for those seeking further education

Basic Qualifications:

  • Bachelor's degree in any Engineering discipline, Information Technology, Computer Science, or similar degree program
  • History of academic success (Distinction average required)

Nice-to-Have Experience:

  • Programming/scripting (e.g. Java, Perl, Ruby, C#, PHP)
  • RDBMS platforms (e.g. MySql, Oracle, SQL Server)
  • Systems administration (e.g. Linux, Windows)