Global Safety and Incident Response Coordinator

1 week ago

Sydney, New South Wales, Australia EF Educational Tours Full time
About EF Educational Tours

At EF, we believe in opening the world through education. Our mission is to make it possible for people to experience new cultures and ways of life. We have been doing this since 1965, helping millions of people discover new things about themselves and the world.

The Role

We are seeking a highly skilled and dedicated individual to join our team as a Safety and Incident Response Specialist. As part of our Operations team, you will be responsible for managing customer risk and safety by focusing on proactive operational safety measures and crisis management. Your primary goal will be to ensure that our customers receive the highest level of service and support during their tours.

Key Responsibilities
  • Manage Communications Systems: You will be responsible for managing our 24/7 incident response setup, including communication systems and processes.
  • Manage On-Tour Incidents: This includes managing operational issues, medical incidents, and acts of terror. Your expertise will be invaluable in responding to these situations and ensuring the well-being of our customers.
  • Overall Responsibility: For Global Incident Response, you will be responsible for overseeing incidents occurring during your local business hours.
  • Develop and Execute Training: You will develop and execute training for relevant parties on their respective safety and emergency response responsibilities.
  • Collaborate with Regional Operations Teams: You will work closely with regional operations teams to implement controls that mitigate risk to operational components.
  • Oversee Execution of Controls: You will oversee the execution of controls to ensure compliance.
  • Liaise with Team Members: You will liaise with teammates to ensure consistency of relevant policies, procedures, and application of safety decisions.
  • Perpetuate a Culture of Safety: You will perpetuate a culture of safety throughout the organization.
  • Promote Risk Management Standards: You will promote risk management standards aligned with ISO 31000:2018 and ISO 31030:2021.
  • Innovate in Partnership: You will innovate in partnership with other operations teams, sales, and regional offices to drive process and procedural efficiencies.
Requirements
  • Complete fluency in English, and preferably Japanese or a European-based language.
  • Engaging trainer and excellent communicator.
  • Creative problem solver – ability to look beyond standard resolutions and create creative solutions to challenging and dynamic challenges.
  • Acute attention to detail.
  • Process-driven and enjoys creating structure.
  • Enjoy working independently as well as part of a team.
  • Can influence others positively and get buy-in.
  • Accountable and takes ownership.
  • Use of good judgement and ability to make quick decisions with small or big scenarios.
  • Ability to weigh different options and think several steps ahead.
  • Have a positive mindset with a can-do attitude.
  • Resilient and doesn't bend under pressure.
  • Thrive on the unknown and enjoy working on emergency situations.
  • One to three years of experience in customer service/sales/operations experience.
  • Regional knowledge and EF Tours experience is a bonus.
  • To be considered for this role, applicants must have the legal right to live and work in Australia.
Salary and Benefits

This role offers an estimated salary of $85,000 - $110,000 AUD per annum, depending on experience. In addition, you will receive a wide range of benefits, including:

  • A flexible hybrid work model: 3 days office / 2 days' work from home (subject to seasonality).
  • Travel opportunities related to your role and industry conferences.
  • Global meetings and trainings.
  • STEP (Staff Travel Experiential Program) opportunity to all our permanent staff to travel yearly on one of our global tours.
  • Seasonal office events and parties.
  • Discounts of EF Programs.
About Us

EF Educational Tours is a multicultural and diverse community working across more than 600 schools and offices in 50 countries. We are proud to be an equal opportunity employer and are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience, and everything else that makes you unique. We value diversity and welcome applications from talented individuals who share our values.

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