Service Delivery Manager

2 weeks ago

Canberra, ACT, Australia beBee Careers Full time
Process Manager

We are seeking a highly skilled Process Manager to lead and manage ITSM processes, focusing on Incident, Request, Major Incident, Problem, and Change Management.

Main Responsibilities:
  • Lead and manage ITSM processes, including Incident, Request, Major Incident, Problem, and Change Management.
  • Coordinate and drive Major Incident Management efforts, ensuring effective stakeholder communication.
  • Act as a strategic partner, communicating vision, goals, and expectations to technical and non-technical stakeholders.
  • Provide guidance and support to the team, fostering collaboration to meet objectives.
  • Manage competing priorities effectively, remaining solutions-focused under pressure.

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