Digital Technology Specialist

1 week ago

Hobart, Tasmania, Australia beBeeCustomer Full time $65,000 - $95,000
IT Support Officer Job Opportunity

We have an exciting opportunity for a client-focused IT Support Officer with excellent problem-solving skills.

The ideal candidate will provide technical support, troubleshoot, and manage systems and devices ensuring high customer satisfaction.

  • Key Responsibilities:
  • Logging incidents in our ticketing system and determining severity/priority level and escalating if necessary
  • Building and growing relationships with the ICT Manager, the client, and the wider team
  • Developing documentation, training materials, and guides to support technology use
Required Skills and Qualifications

You will bring:

  • 3-5 years experience in Level 1 and 2 customer-focused technical support roles where documenting, monitoring, and resolving issues promptly are important
  • Demonstrated experience supporting a broad range of Windows and MAC technologies
  • Excellent communication skills, strong customer focus, and stakeholder management
  • Understanding of cloud-based delivery platforms and services such as Microsoft Office 365 and G-Suite
  • Problem-solving skills and ability to ensure technical problems are managed efficiently and effectively
  • Excellent interpersonal, written, and oral communication skills
  • Ability to work autonomously but also a strong team player mindset
  • Current valid Australian driver's license and access to own car at all times
Why Join Our Team?

As an IT Support Officer, you will be working with a dynamic team who share your passion for delivering exceptional service.

Our team values collaboration, innovation, and continuous improvement.

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