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Nespresso Boutique Coffee Specialist

2 months ago

City of Monash, Australia Nestlé SA Full time

About Nespresso

Nespresso is a global leader in the premium coffee market, part of the Nestlé SA group. We are passionate about delivering exceptional customer experiences and creating a culture of innovation and sustainability.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our Nespresso Boutique team as a Coffee Specialist. As a Coffee Specialist, you will be responsible for delivering 5-star customer service, meeting sales targets, and sharing your knowledge of our coffee brand with customers and club members.

Key Responsibilities

  1. Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving any issues in a timely and professional manner.
  2. Sales and Revenue Growth: Meet or exceed sales targets, promoting our range of products and services to customers and club members.
  3. Coffee Expertise: Share your knowledge of our coffee brand, products, and services with customers, providing recommendations and advice to enhance their coffee experience.

Requirements

  • Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on delivering exceptional customer service.
  • Sales and Marketing: Ability to meet or exceed sales targets, with a strong understanding of sales and marketing principles.
  • Coffee Knowledge: Passion for coffee and a strong understanding of coffee culture, products, and services.

What We Offer

Nespresso offers a dynamic and supportive work environment, with opportunities for professional growth and development. As a Coffee Specialist, you will be part of a global team that is passionate about delivering exceptional customer experiences and creating a culture of innovation and sustainability.