Guest Service Associate

2 days ago

Singleton, Australia beBeeCustomerService Full time $40,000 - $60,000

Guest Service Associate

We are seeking a skilled Guest Service Associate to provide exceptional customer service to guests.

As a key member of our team, you will be the primary point of contact for guests, ensuring a seamless and efficient stay. You will be responsible for guiding guests through their stay, from arrival to departure, and providing personalized recommendations to enhance their experience.

Key Responsibilities:

  • Provide a warm and welcoming reception to guests upon arrival.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders.
  • Oversee the accurate processing of guest reservations, updates, and special requests.
  • Act as a primary point of contact for guests throughout their stay.

Qualifications:

  • Proven background in delivering high-quality service within a hotel or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs.

We value our people as the heart of our success. We offer a rewarding package designed to support your professional growth, wellbeing, and work-life balance.

We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

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