Cloud Computing Systems Engineer

2 weeks ago

Melbourne, Victoria, Australia Lancom Technology Full time
About the Role

Lancom Technology is a leading provider of cloud computing and application development services. We are seeking a skilled Cloud Computing Systems Engineer to join our team.

Key Responsibilities
  • Provide dedicated onsite IT support services for a primary location for a key Lancom customer.
  • Review, diagnose, manage, and close all assigned tickets within Service Level Agreements (SLAs).
  • Evaluate and escalate issues when necessary.
  • Answer inbound support calls and log tickets into our Helpdesk system.
  • Support Windows workloads for on-premises and cloud systems for remote customers.
  • Provide desktop support for Windows and macOS.
  • Configure new workstations.
  • Administer user accounts in Microsoft Entra ID and Active Directory.
Opportunities for Growth
  • Analyze tickets and identify key problems to investigate and resolve root causes.
  • Contribute to site improvements to reduce reactive tickets (scripts, forms, upgrades).
  • Participate in the development of new cloud technologies.
Requirements
  • A passion for information technology and a proven history of solving people's computer problems.
  • Clear and confident verbal and written communication skills.
  • Ability to translate technical language into simple English and back again.
  • An excellent understanding of the fundamentals of good customer service.
  • Ability to quickly learn new technologies.
  • Interest in cloud computing platforms (Azure, AWS).
  • Rudimentary understanding of networking (DNS, DHCP, TCP/UDP, LAN vs. WAN, etc.).
  • Attention to detail and results-oriented.
  • A first-rate degree (all disciplines considered).
What We Offer
  • Significant opportunities for personal and professional growth and development.
  • Focus on internal promotions.
  • Annual birthday leave.
  • Health insurance.
  • Mental health support.
  • An amazing and supportive team.

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