Salesforce Business Analyst Lead
4 days ago
Locations: Various
Time Type: Full time
We are seeking an experienced Salesforce Business Analyst Lead to join our team.
This is an exciting opportunity to lead business analysis activities and collaborate with cross-functional teams to deliver high-quality solutions.
The successful candidate will have excellent business analysis and leadership skills, with experience in working with Salesforce platforms.
Responsibilities include:
Business Analysis
- Collaborate with stakeholders to understand business needs and objectives.
- Analyse and document business requirements.
- Design and implement business solutions using Salesforce.
- Develop and maintain business cases and benefits realisation plans.
Leadership
- Lead business analysis activities and teams.
- Provide guidance and mentorship to junior analysts.
- Maintain strong relationships with stakeholders.
Technical/Configuration/Client Support
- Provide technical guidance and support for Salesforce configurations and customisations.
- Configure Salesforce to align with client needs.
- Develop custom solutions using Apex, Visualforce, Lightning Components, and other development tools when necessary.
- Create and maintain documentation for Salesforce solutions.
- Perform thorough testing of Salesforce configurations, customisations, and integrations.
Key Performance Indicators
- Agreed upon through the performance measurement process with the Salesforce Consulting Director.
Special Conditions
- Ordinary full-time hours: 37.5 hours per week between 8am – 6pm.
- On occasion, some out of hours work may be required – please note unpaid overtime may also be required on occasions.
Selection Criteria
Skills/Knowledge/Experience
- Excellent leadership and business analysis skills.
- Strong knowledge of Salesforce platforms.
- Experience in solution scoping, design, and requirements gathering.
- Functional specialisation in specific Salesforce modules.
- Experience with one or more of the following: Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Health Cloud or Public Sector Solutions.
- Knowledge of Salesforce development tools and technologies.
- Experience delivering solutions as part of a Salesforce Partner or in-house team.
- 2 years of experience developing Salesforce solutions with developer technologies.
- Experience developing software with git version control within a team.
- Optional: Experience developing automated and/or maintaining CI/CD pipelines for Salesforce.
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