Salesforce Business Analyst Lead

4 days ago


Adelaide, South Australia Environmental Resources Management (ERM) Full time
Salesforce Business Analyst Lead

Locations: Various

Time Type: Full time

We are seeking an experienced Salesforce Business Analyst Lead to join our team.

This is an exciting opportunity to lead business analysis activities and collaborate with cross-functional teams to deliver high-quality solutions.

The successful candidate will have excellent business analysis and leadership skills, with experience in working with Salesforce platforms.

Responsibilities include:

Business Analysis

  1. Collaborate with stakeholders to understand business needs and objectives.
  2. Analyse and document business requirements.
  3. Design and implement business solutions using Salesforce.
  4. Develop and maintain business cases and benefits realisation plans.

Leadership

  1. Lead business analysis activities and teams.
  2. Provide guidance and mentorship to junior analysts.
  3. Maintain strong relationships with stakeholders.

Technical/Configuration/Client Support

  1. Provide technical guidance and support for Salesforce configurations and customisations.
  2. Configure Salesforce to align with client needs.
  3. Develop custom solutions using Apex, Visualforce, Lightning Components, and other development tools when necessary.
  4. Create and maintain documentation for Salesforce solutions.
  5. Perform thorough testing of Salesforce configurations, customisations, and integrations.

Key Performance Indicators

  1. Agreed upon through the performance measurement process with the Salesforce Consulting Director.

Special Conditions

  1. Ordinary full-time hours: 37.5 hours per week between 8am – 6pm.
  2. On occasion, some out of hours work may be required – please note unpaid overtime may also be required on occasions.

Selection Criteria

Skills/Knowledge/Experience

  1. Excellent leadership and business analysis skills.
  2. Strong knowledge of Salesforce platforms.
  3. Experience in solution scoping, design, and requirements gathering.
  4. Functional specialisation in specific Salesforce modules.
  5. Experience with one or more of the following: Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Health Cloud or Public Sector Solutions.
  6. Knowledge of Salesforce development tools and technologies.
  7. Experience delivering solutions as part of a Salesforce Partner or in-house team.
  8. 2 years of experience developing Salesforce solutions with developer technologies.
  9. Experience developing software with git version control within a team.
  10. Optional: Experience developing automated and/or maintaining CI/CD pipelines for Salesforce.


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